Warranty Policy
At PureFan, we’re committed to providing high-quality football jerseys and apparel that meet your expectations. This Warranty Policy outlines what’s covered, how to make a claim, and what to expect if you experience any issues with your order.
Warranty Coverage
Products Covered
This warranty applies to:
Football jerseys and apparel sold directly by PureFan
Accessories and related merchandise purchased through our official website
Coverage Period
30 days from the date of delivery
Coverage begins upon confirmed receipt of your order
Warranty is non-transferable and applies only to the original purchaser
Warranty Terms
What’s Covered
We’ll gladly assist if you experience any of the following:
Manufacturing defects (e.g., stitching, printing, or logo application errors)
Incorrect size or item received (if not matching your order details)
Damage during shipment (must be reported within 48 hours of delivery)
What’s Not Covered
Our warranty does not cover:
Normal wear and tear from use or washing
Damage caused by misuse, improper care, or alteration
Fading or peeling due to harsh detergents or incorrect washing methods
Unauthorized third-party modifications
Size exchanges after wear
Lost or stolen packages
Claim Process
How to File a Claim
Contact our support team via email or phone.
Provide your proof of purchase and order number.
Describe the issue clearly and attach relevant photos if applicable.
Our team will review your claim and guide you through the next steps.
Required Information
Please include:
Order number
Purchase date
Item description
Detailed issue explanation
Photos of the defect or damage
Contact information
Resolution Options
Depending on the situation, PureFan may offer one of the following solutions:
Replacement of the defective product
Exchange for a similar item (if available)
Partial refund or full refund (if applicable)
Technical or customer support to resolve the issue
Resolution Timeline:
Initial response: within 24–48 hours
Standard claims: 2–3 business days
Refunds: 3–5 business days after approval
Customer Responsibilities
To ensure your warranty remains valid, please:
Keep your order confirmation and proof of purchase
Report any issues promptly upon discovery
Follow all care and washing instructions provided on the product label
Provide accurate and complete information when filing a claim
Limitations
This warranty applies only to products purchased directly from PureFan.
It is non-transferable and valid only for retail customers.
PureFan reserves the right to determine eligibility for replacement or refund.
No implied warranties extend beyond the period stated above.
Contact Information
For warranty claims or questions, please contact us at:
PureFan
📍 Fisher’s Way, Belvedere, DA17 6BT, United Kingdom
📞 +44 7528 49517
🕓 Business Hours: Monday – Friday: 8:00 AM – 6:00 PM | Saturday: 8:00 AM – 12:00 PM
Legal Rights
This warranty provides specific legal rights. You may also have additional rights depending on your country or local consumer protection laws. PureFan complies with all applicable UK consumer rights legislation.
Policy Updates
PureFan reserves the right to modify or update this Warranty Policy at any time. Updates will be posted on our website, and by continuing to use our services, you agree to the revised terms.